Manage your customers' entire IT lifecycle

Afterservice is a white-label platform for IT lifecycle management and workplace management. It enables IT resellers and MSPs to manage the full lifecycle of workplace devices for their customers: from ordering and delivery to maintenance, offboarding and residual value optimisation. Including an ITIL v4 compliant CMDB and IT asset management.

For IT resellers and Managed Service Providers who want to offer their customers more than just hardware. With Afterservice you transform from vendor to lifecycle partner, with recurring revenue and a deeper customer relationship.

ITSM tools are built for IT service management: tickets, incidents, changes. Afterservice is built for device lifecycle management: ordering, delivery, management, repair, collection and processing. We integrate with TOPdesk and ServiceNow precisely so that both systems reinforce each other.

You offer lifecycle management as a monthly service per workplace. On top of that, you make margin on every stage: hardware, accessories, services in the bundle, logistics, repair coordination and residual value optimisation. The platform creates recurring revenue where there used to be one-off sales.

Yes. The portal runs in the branding of you as the reseller or of your end customer: logo, colours and communication. Your customers see only you. Including a personal account manager with photo and contact details, visible in the portal.

Absolutely. Afterservice is provider-agnostic. You work with your own repair partners, logistics providers and service providers. Or you use our network. Or a combination. You choose how you deliver.

We set up the portal today. With our sales kit and personal support, you quickly start a proof of concept with a real customer. No months-long implementation.

The CMDB (Configuration Management Database) is the heart of the platform: an ITIL v4 compliant overview of all workplace devices, who uses them, where they are and what their status is. The CMDB fills itself automatically at every lifecycle step. Every device has a complete product passport with a timeline: order date, ownership changes, repairs, warranty period and write-off date.

The platform integrates with Microsoft Entra ID, AFAS, TOPdesk, ServiceNow, Intune and various carriers (PostNL, DHL, DPD, UPS, AMP Groep). For repairs we have direct connections with Microfix and Dynafix. On top of that, there is an open REST API for custom integrations with your own systems.

Yes. You can start straight away without any integration. The platform works fully standalone with the portal and email communication. You add integrations step by step where they deliver the most value.

We create a white-label environment, configure the product bundles and set up the portal. The first orders can be placed that same week. For larger customers we help import or build the CMDB via our three-step plan: source analysis, inventory and inspection.

An order can come in three ways: through self-service by the employee, by a designated purchaser at the customer, or fully automated from an HR system. The platform then drives all the follow-up steps: preparation, configuration, shipping and registration in the CMDB.

The portal knows all devices per employee down to the serial number. On employee exit, you start the return process manually or automatically from an HR/AD integration. The employee receives a return box or a courier comes by. Returned devices are graded, wiped and go back in stock or on to end-of-life.

All data is stored and processed within the European Union. The platform runs on SOC2-certified cloud infrastructure. No data is exchanged outside the EU.

At end-of-life, devices are wiped with certification using Blancco. The wipe certificate is automatically linked to the device in the CMDB. That way you always have provable evidence that data has been securely removed.

The platform delivers audit reports that demonstrate which devices have left the organisation and whether they have been wiped with certification. On top of that, we provide sustainability data for CSRD reports and compliance overviews that support ISO 27001 efforts. Our latest penetration test was carried out by Securify BV in September 2025.