Lifecycle Management Platform
How a device moves through the lifecycle.
Fully automated.
Scroll through the journey of Lisa's MacBook Pro: from order to certified data wiping and remarketing. Everything the platform automates, step by step.
MacBook Pro 14" M3
Lisa van den Berg · MBP14-2024-1042
Onboarding
Self-service order portalOrder placed
Lisa chooses the Marketing bundle in the order portal: a MacBook Pro 14" with docking station and headset. The platform automatically creates a purchase order for the reseller and an install ticket for the service provider.
The reseller gets the order, the service provider the ticket, the employee a confirmation. Without anyone forwarding anything.
Order placed
Lisa chooses the Marketing bundle in the order portal: a MacBook Pro 14" with docking station and headset. The platform automatically creates a purchase order for the reseller and an install ticket for the service provider.
The reseller gets the order, the service provider the ticket, the employee a confirmation. Without anyone forwarding anything.
Storage & Preparation
Your image, your configurationConfigured and prepared
The MacBook sits in stock at the service provider. Based on the install ticket, the device is configured with the customer's image, enrolled in Intune, and the serial number registered. Then handover to the carrier.
New or used, the device goes through the same preparation process. Your service provider sets the configuration, the platform drives the process.
Configured and prepared
The MacBook sits in stock at the service provider. Based on the install ticket, the device is configured with the customer's image, enrolled in Intune, and the serial number registered. Then handover to the carrier.
New or used, the device goes through the same preparation process. Your service provider sets the configuration, the platform drives the process.
Delivery
Real-time track & traceDelivered to Lisa
AMP Groep delivers the MacBook to Lisa's home. Lisa signs for receipt and the loan agreement at the door. The install ticket is updated automatically on delivery.
Alternatives are regular shipping via PostNL, DHL or UPS. The platform links track & trace to the ticket automatically, whatever the carrier.
Delivered to Lisa
AMP Groep delivers the MacBook to Lisa's home. Lisa signs for receipt and the loan agreement at the door. The install ticket is updated automatically on delivery.
Alternatives are regular shipping via PostNL, DHL or UPS. The platform links track & trace to the ticket automatically, whatever the carrier.
In Use
Economic lifespan: 48 monthsRegistered in the CMDB
Lisa's MacBook is registered automatically: owner, department, cost centre and warranty. Every action in the platform writes back to the CMDB automatically.
An ITIL v4 compliant CMDB of all workplace hardware, at employee and location level.
Registered in the CMDB
Lisa's MacBook is registered automatically: owner, department, cost centre and warranty. Every action in the platform writes back to the CMDB automatically.
An ITIL v4 compliant CMDB of all workplace hardware, at employee and location level.
During the economic lifespan anything can happen. Renewal, repair or offboarding. The platform handles it automatically.
Renewal approval triggered
The MacBook reaches the 48-month limit from the device policy. The platform automatically sends a notification to the decision-maker: extend or replace.
The decision-maker chooses, the platform executes. On replacement, Lisa orders a new device straight away and the old one enters the return process.
Renewal approval triggered
The MacBook reaches the 48-month limit from the device policy. The platform automatically sends a notification to the decision-maker: extend or replace.
The decision-maker chooses, the platform executes. On replacement, Lisa orders a new device straight away and the old one enters the return process.
Maintenance & Repair
Less downtime, more continuityScreen damaged, swap repair started
Lisa reports screen damage through the portal. The platform sends a swap device from stock. The damaged MacBook goes to the repairer and returns to stock after repair.
Lisa has a working laptop within 24 hours. Continuity for the workforce, repair in the background.
Screen damaged, swap repair started
Lisa reports screen damage through the portal. The platform sends a swap device from stock. The damaged MacBook goes to the repairer and returns to stock after repair.
Lisa has a working laptop within 24 hours. Continuity for the workforce, repair in the background.
Offboarding
Get every device back for redeploymentLisa leaves the company
Lisa leaves the company, but her devices are only a year old. Too valuable not to reuse. From the CMDB we know exactly which devices Lisa has. She receives a return box with instructions so she can send everything back safely.
All devices by name, down to the serial number. Nothing forgotten, nothing lost.
Lisa leaves the company
Lisa leaves the company, but her devices are only a year old. Too valuable not to reuse. From the CMDB we know exactly which devices Lisa has. She receives a return box with instructions so she can send everything back safely.
All devices by name, down to the serial number. Nothing forgotten, nothing lost.
Grading
The devices are checked technically and cosmetically and get a grade: A, B, C or D. Grade A and B devices qualify for redeployment. In between, they are wiped so none of Lisa's personal data remains. Everything is recorded in the CMDB.
New employees get laptops from the used stock again. Same quality, lower cost.
Grading
The devices are checked technically and cosmetically and get a grade: A, B, C or D. Grade A and B devices qualify for redeployment. In between, they are wiped so none of Lisa's personal data remains. Everything is recorded in the CMDB.
New employees get laptops from the used stock again. Same quality, lower cost.
Grade A and B devices go back to the Storage & Preparation stage for redeployment. Only after the economic lifespan has passed do devices move to End of Life.
End of Life
Closed loopCollected, wiped and accounted for
After several use cycles, the MacBook is no longer suitable for redeployment. The device is collected in the warehouse and wiped with certification using Blancco. The wipe certificate is linked to the device in the CMDB automatically. For each device it is recorded what happened to it.
Full audit trail per device: from first order to final data wipe. Ready for any audit.
Collected, wiped and accounted for
After several use cycles, the MacBook is no longer suitable for redeployment. The device is collected in the warehouse and wiped with certification using Blancco. The wipe certificate is linked to the device in the CMDB automatically. For each device it is recorded what happened to it.
Full audit trail per device: from first order to final data wipe. Ready for any audit.
Sold via remarketing
The device is offered through a certified remarketing partner. Residual value credited, disposal logged with proof of transfer.
Data wiped, value recovered, disposal logged. The lifecycle is closed.
Sold via remarketing
The device is offered through a certified remarketing partner. Residual value credited, disposal logged with proof of transfer.
Data wiped, value recovered, disposal logged. The lifecycle is closed.
MacBook Pro 14" M3
Sold via remarketing · MBP14-2024-1042
What this means for you
Built for your growth.
Afterservice is the infrastructure behind your lifecycle services. You decide which services you offer, which partners you use, and what margin you set towards your customer. We deliver the platform that orchestrates it all.
Recurring revenue
Sell lifecycle management as a monthly service per employee. Predictable revenue that grows with your customer base.
Operational relief
The platform automates orders, tickets, returns and CMDB updates. Fewer errors, less wasted time.
From vendor to advisor
Manage the full device lifecycle and become the point of contact for policy, budgeting and sustainability.
Your margin, your choice
You always make margin on the services you resell. You decide what your customer pays.
Start fast, scale easily
A new customer can be live within a day. No complex implementation, no long-running project.
We're here for you
We help with propositions, demos at your customers and tenders. Including a sales kit and white-label materials.
Technical
Standalone platform. Open architecture.
Works on its own
The portal runs standalone: order portal, CMDB, ticketing and basic stock management. No integrations needed to start. The platform communicates through the web application and email.
Connects where it adds value
Step by step you add integrations. With identity providers for automatic onboarding, ITSM systems for ticket synchronisation, carriers for track & trace, or ERP and CRM for financial and customer data.
Integration categories
- Identity & HR
- ITSM & Ticketing
- Logistics & Carriers
- Service partners
- ERP & CRM
- MDM & Endpoint Management
REST API
Our own API with documentation for custom work and integrations we don't offer as standard.
Reporting & Insight
From data to strategic advice.
The platform collects data at every step in the lifecycle. That data belongs to you and your customer. With dashboards, forecasts and compliance reports, you advise customers proactively. No longer reacting to questions, but looking ahead and creating customer value. All reports are available per customer, or aggregated across all your customers.
Fleet overview
What you have
A current picture of all devices in the organisation. Which types, which brands, how old, how many in use, how many in stock.
- → Overview by type, brand, model and department
- → Age distribution of the fleet
- → Utilisation rate (in use vs. in stock)
Forecasts
What's going to happen
Forecasts based on Monte Carlo simulations that account for expected replacements, attrition, growth and unforeseen events.
- → Replacement projections per quarter, per device type
- → Budgeting and procurement planning up to 5+ years ahead
- → Estimated uncertainty margin per forecast
Performance
How it's going
Insight into how the service is performing. Turnaround times, ticket volumes, and damage reports compared with the average.
- → SLA results and turnaround times per ticket type
- → Number of tickets compared with the average
- → Damage and loss reports
Compliance & Audit
Evidence in order
Device policy compliance scores per department. Full audit trail of every change in the CMDB: who did what, when.
- → Data safety reports: which devices are wiped, which are not yet
- → Full audit trail per device
- → Ready for ISO 27001 and internal audits
Sustainability & CSRD
Make impact visible
Reuse rates, circular processing data and the input your customer needs for CSRD Scope 3 reporting.
- → Consumption in device numbers and usage duration
- → Disposal per device: second life, recycling, shredder, stolen
- → Ready as input for your customer's CSRD Scope 3 reporting
Curious? Get in touch.
We're happy to show you how it works. Online via Teams, at our office in Eindhoven, or we come to you.
Mark Leemans
Co-founder